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Handling & Shipping

Handling your order

If you have placed an order for a "Frame only" option you can expect delivery within 2-5 business days depending on your location.

All other types of orders include lenses customized precisely to your needs and wishes and these are all on a made-to-order basis depending on your personal choices. Your lenses and the fitting of these are made by the best optical laboratories and quality takes time. Working this way also helps us avoid overstocking. These orders typically has a delivery time of two-three weeks depending on your choices and location.

Please note: While the safety of our teams and customers remains our very top priority, we’ve introduced COVID-19 safety measures that may slightly increase order turnaround times. We’re doing our best to get your order to you as soon possible, and we’ll be in touch if we expect it to be significantly delayed. Thank you for your patience and understanding during this extraordinary time.

Shipping your order

EU

UPS: Delivery to parcel box: FREE
UPS: Delivery to home address (if possible): 20 EUR
PostNord (DK only): Delivery to parcel box: FREE
PostNord (DK only): Delivery to home address (if possible): 15 EUR

Outside EU

UPS or DHL depending on your location
Delivery to parcel box: FREE
Delivery to home address (if possible): 20 EUR
For deliveries to locations outside EU your customs control may apply duty and taxes that you have to pay.
 

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