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Returns

Return

For Frame Only options or accessories you can return your product ordered from www.carlottasvillage.com within 30 days from the day you received it.

If the 30th day is in a week-end or on a holiday the return period is extended to the first coming weekday. You have to inform us about your return within this period.

Exceptions from return

You cannot return products made specifically to your order or which have a distinct personal appearance like frames fitted with lenses specifically made after your configuration and needs.

You can loose your right to return cleaning cloths and lens cleaner if you break the seal or packing of these.

How to return products

If you wish to return your product please fill in the return form.

You cannot return your product by denying to receive you parcel or not picking it up. You have to fill in the return form at the link above. The link will also inform you how to handle the return.

We do not accept returns to parcel boxes or COD orders. 

You have to pay the return shipping fee.

Refund of returned products

When you return a product we refund all payments received from you except delivery fees.

We refund the payment without unnecessary delay to the card you used for the payment. We reserved the right to withhold the refund until we have made sure the product(s) are in the agreed condition (see below).

Product condition and packaging on return

You are only liable for a possible deterioration in the value of a good due to the handling of the good other than what is necessary to determine the nature of the goods, their properties and the way in which they function. This means you can try on the product in the same way you would in a physical shop.

Sealed products like cleaning cloths and lens cleaners must be returned with the sealed package unbroken for hygiene reasons.

You must return the products in the original packaging. If the packaging is broken is may decrease the value of the product which will be liable to you.

Please also make sure that the products are securely wrapped before you ship them. Preferably use the box they came in.

You bear the risk for the package/products until we receive them back. Therefore we advice you to save the shipping receipt and tracking number.

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